Contact Information
We're here to help with orders, products, shipping and refunds.
Customer support
Email: support@softpeony.com
Contact form: softpeony.com/pages/contact
Response time: we answer every email within 24 hours, 7 days a week.
For a faster reply, include your order number and the email used at checkout. For damaged or wrong items, attach photos.
Quick links
- Track your order: use the tracking link in your shipping email, or check your account.
- Damaged items, cancellations and refunds: Request a Refund
- Answers to common questions: FAQ
Business information
Store name: Soft Peony
Operated by: Soft Peony
Address: 11401 NW 12th St, Miami, FL 33172, United States
This is our business address, not a return address. Please don't send products to it — contact us first, and if a return is agreed we'll email you the correct return address.